Refund policy

REFUND AND CANCELLATION POLICY

1. Application

1.1. This Refund and Cancellation Policy ("Policy") applies to all Goods and Services

purchased through our website www.sunita.com.au. By purchasing any Goods or

Services from our website, you agree to the terms outlined below.

1.2. Netmagic Holdings Pty Ltd, trading under the brand name (Sunita) (“We”, “Us”, “Our”,

or “Sunita”), is committed to ensuring your satisfaction with every purchase.

2. General

2.1. This Policy complies with Australian Consumer Law, which provides you with

guarantees that cannot be excluded. You are entitled to a refund, repair, or re-supply

of the Service if there is a major failure in the Service.

2.2. If the failure is minor, we may offer a discretionary partial refund or re-supply of the

Goods or Service. Dissatisfaction due to personal preference does not entitle you to a

refund.

2.3. Any benefits set out in this Policy may apply in addition to consumer's rights under the

Australian Consumer Law.

2.4. Before making a purchase, please read this Policy so that you can understand your

rights and what you can expect from us if you are not satisfied with your order.

2.5. If there is an inconsistency between this Policy and the Australian Consumer Law, the

Australian Consumer Law will prevail.

2.6. Further information about the Australian Consumer Law and these Consumer

Guarantees is available from the website of the Australian Competition and Consumer

Commission.

3. Part 1: Goods

3-1 Definition of Goods

“Goods” refers to any physical products purchased through our website. These are

tangible items that can be physically possessed. Goods covered by this Policy

include, but are not limited to:

(a) Crystals

(b) Incense and Smudging Supplies (e.g., sage sticks, palo santo)

(d) Essential Oils

(e) Herbal Products (e.g., teas, bath salts)

(f) Jewellery (e.g., gemstone bracelets, necklaces)

(g) Meditation Aids (e.g., cushions, mats)

(h) Books and Guided Journals

(i) Clothing

(j) Yoga Mats

3.1. Eligibility for Refund or Exchange

(a) Refunds or exchanges will be provided for goods if they meet the following

conditions:

(i) The goods are faulty, damaged, or do not match the description

provided.

(ii) The goods are returned in new, unused, and undamaged condition.

(iii) The goods are returned with the original receipt or proof of purchase.

(iv) Requests for refunds or exchanges must be made within 7 days of

receiving the goods.

3.2. Cancellation of Online Purchases

(a) Cancellation Before Dispatch

i. Orders for goods purchased online can be cancelled for a full refund,

provided the cancellation is made before the goods are dispatched.

(b) Cancellation After Dispatch

i. Once the goods have been dispatched, cancellations will no longer be

accepted, and the standard refund and exchange policies will apply.

3.3. Change of Mind

(a) mind.

(b) No refunds or exchanges will be provided for cancellations due to change of

Refunds will only be provided for faulty, damaged, or incorrect goods, in

accordance with Australian Consumer Law.

3.4. Products Damaged During Delivery

(a) Notification of Damage

i. In the event that the goods are damaged during delivery, you must notify us

immediately, and no later than 7 days from the date of receipt of the goods.

(b) Return of Damaged Goods

i. Any damaged goods must be returned in the condition in which they were

received, together with all packaging and any accompanying items. We will

arrange for repair, replacement, or a refund, provided you contact us within 7

days of receiving the goods

3.5. Shipping Costs for Returns

(a) i. Costs for Faulty or Damaged Products

If the goods do not meet the Consumer Guarantees under Australian Consumer

Law, we will bear any cost of shipping the product back to us, as well as the

cost of shipping any replacement goods to you.

(b) Costs for Non-Faulty Goods

i. If you are returning goods for any reason other than a fault or damage, you will

be responsible for the shipping costs for returning the product to us.

3.6. Non-Returnable Goods

(a) i. ii. iii. Certain goods may not be eligible for return due to health, hygiene, or other

reasons, including but not limited to:

Opened essential oils and herbal products (e.g., teas, bath salts).

Used clothing or yoga mats that have been washed or unwrapped.

Incense and smudging supplies that have been used.

3.7. Exceptions

(a) We may refuse to provide a refund, repair, or replacement for a product or

service in the following situations:

i. ii. You misused the product in a way that caused the problem.

You were made aware of the problem with the product or service before you

purchased it.

iii. You asked for alterations to a product, against our advice, or you were unclear

about what you wanted.

iv. Any other exceptions that apply under Australian Consumer Law.

4. Part 2: Services

4.1. Definition of Services

“Services” refers to non-tangible offerings purchased through our website. These

include tasks, work, or activities performed for the customer. Services covered by this

Policy include, but are not limited to:

(a) Numerology Readings

(b) Mediumship Readings

(d) Overseas Retreats

(e) One on one Coaching

(f) Subscription Classes

(g) Membership (Ongoing Monthly Subscription)

4.2. Consumer Guarantees under Australian Consumer Law

(a) Our Services come with guarantees that cannot be excluded under the

Australian Consumer Law. For major failures with Services, you are entitled to:

i. Cancel the service contract; and

(b) ii. iii. Receive a refund for the price of the Services; and

Compensation for any reasonably foreseeable loss or damage resulting

from the major failure.

If the failure with the Service does not amount to a major failure, you may be

entitled to a discretionary partial refund or re-supply of the Service.

4.3. No Refunds for Non-Participation or Failure to Follow the Program (One-on-

One Coaching)

(a) One-on-One Coaching requires active participation from the client, including

the completion of tasks and activities as part of the program.

(b) No refunds will be provided if the client fails to follow the required tasks or

participate in the program. Refunds will not be issued solely on the basis of

dissatisfaction or claims that the coaching "did not work."

manner or for alterations to a Program, against our advice, or you were

unclear about what you wanted.

4.4. No Refunds for Numerology and Mediumship Readings

(a) Numerology and Mediumship Readings are personal and spiritual services

based on interpretation.

(b) No refunds will be provided for dissatisfaction after the session is completed.

Refunds will not be provided for claims that the readings "did not resonate."

4.5. Service-Specific Terms for Cancellation

(a) Events (Online and Live) Full refund if cancelled 7 days prior to the event. No

refund if cancelled within 7 days or after attendance.

(b) Overseas Retreats: Partial refund if cancelled 30 days prior to the retreat. No

refund if cancelled within 30 days.

at any time. However, no refunds will be provided for prior payments. Access

will continue until the end of the billing cycle, but future payments will cease

after cancellation.

9. How to Request a Refund or Return

(a) To request a refund, repair, or return, you can contact us via email at

sunita@sunita.com.au. Proof of purchase will be required to process your

request.

10. Process for Raising Concerns

(b) If you believe there has been a major failure of the Service or that it has not

been provided with due care and skill, you may submit a formal complaint to

sunita@sunita.com.au.

determine if any remedies under this Policy or the Australian Consumer Law

apply.

Refund policy

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